Our Services

PRIVACY POLICY

Keeping Minds Positive Pty Ltd Privacy Policy

• Keeping Minds Positive Pty Ltd respects your right to online privacy. We have created this privacy statement in order to demonstrate this commitment to you, our client, through transparent, easy-to-understand information regarding our data practices. You will understand what we collect, why we collect it and what we do with it. This policy applies to all KMP Counselling & Coaching Service website information, products, services (we will collectively refer to these as “Services”).

Information Collection: Account Level

• At an Account Level, we collect and use information necessary to enable you to pay for and manage Services. Some information is collected and used based on contractual consent and others are based on informed consent, which may be changed at any time.

​

Basic Account Information

• Information Collected. Our site uses a contact form in which you give us contact information (such as your name, address, phone number, IP address and email address) so you can make initial contact and request information, and request support help. As you progress with your contact with us, we may also collect support requests and other related types of information that is specific to the management of your confidential file and how you interact with our Services.

​Legal Requirement. 

• This type of information is legally and/or contractually required to be able to purchase and use Services. For example, we are required to be able to verify this type of information upon request by our payment processor. It is also required to be able to serve legal notices to you and is mandated by certain Services we offer.

How We Use This Information

• Sending Emails. Legally Required. As noted above, we use emails to communicate with you, to confirm your requests for information and services, to send information that you have requested and to serve legally or contractually required communications. Legally required emails cover mandated verification emails.

​

• Sending Emails: Service Communications & Promotional Communications. We also may use this information when it is important for us to contact you regarding changes to Services you have requested or have entered into with us. By completing contact forms and initiating service provision with Keeping Minds Positive Pty Ltd and/or purchasing our Services, you agree to receive these types of communication and acknowledge that they are not optional. We also use this information to share details about new services and special offers we think you'll find valuable (“Promotional Communications”.) You are able to opt-out of receiving Promotional Communications (or opt-into, depending on your country of residence) and unsubscribe via links contained within email communications.

​​

• Legally Required Disclosure. We will never share your information without your permission or in ways other than as outlined in this policy. The only exceptions to this are when we are required by law, in the good faith belief that such action is necessary in order to comply with the law, or when we must comply with a legal process. Examples of these types of exceptions are court orders, subpoenas and mandatory reporting processes. In each of these situations, we will carefully review the documentation provided and only comply if such documentation meets requisite legal standards.

​​

Changes in Our Practices. 

• If we change our information-handling practices or other privacy aspects, we will post those changes on this privacy statement. If we make any material changes, we will notify you by means of a notice on this site prior to the change becoming effective, and we may also try to notify you through email of the privacy changes, if necessary.

​​

Retention & Deletion of Account Information.

• Personal Information Following Termination of client / service provider relationship. When you cease Service and counselling services with me your files are closed (either voluntarily or involuntarily) all of your personally identifiable information is placed in a "deactivated" status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information, if necessary, in order to resolve disputes, and enforce our agreements and/or as required by laws or regulations. Thus, it may not be immediately deleted upon request and is an approved exception to deletion rights. By creating an account with us, using our support services and/or purchasing Services, you acknowledge and agree to these terms of retention. Information on how to close your account and to request a copy of stored information can be obtained by submitting a written, dated and signed request.

​​

Information Collection: Site Usage

• Device Information. We collect information from your devices (computers, mobile phones, tablets, etc.), such as IP address, cookie information, so that we may recognize your devices to provide you with legal notices (if required by your country of residence).

​​

Information from Others.

•  We are dedicated to continually improving your experience on our website. Like many businesses, we use third parties to help us track browsing, identify technical issues and provide ways to enhance your overall experiences such as by using Google Analytics and Bing Webmaster Tools. Several of the tools that we use and what they do are:

• Log Files: We use information gathered about you from our site statistics via log files provided by third-party tracking partners (for example, your IP address) to help diagnose problems with our server and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing services and experiences more enjoyable. This is not linked to any personally identifiable information.

• Cookies: Our site uses cookies to keep track of your session information. We do link the information we store in cookies to personally identifiable information you submit while on our site.

• I use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

• That information will be used to pre-fill the contact forms at a later time. If you are referred to our website through an affiliate or a partner, we will store the referral information in the cookies.

• The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy statement. I do not have access or control over these cookies. Our tracking utility company uses session ID cookies to help us improve our site and make your browsing and purchasing experiences more enjoyable. By continuing to use and navigate our KMP Counselling & Coaching  Service site for services, information or messaging, you are agreeing to our use of cookies of described in this Privacy Policy.

​​

Testimonials: 

• I post customer testimonials on our website which will not contain personally identifiable information once published. We do obtain the customer's consent via email, prior to posting the testimonial on our site. If you would like to request the removal of your testimonial from the site, contact me at kmposener@gmail.com.

​​

Public Blog: 

• Our website offers a publicly accessible blog. You should be aware that any information you provide in this area may be read, collected and used by others who access it. To request the removal of your personal information from our blog, contact me at kmposener@gmail.com. In some cases, we may not be able to remove your personal information. If this occurs, we will let you know if we are unable to do so and why.

​​

Third-Party Product Offerings & Websites: 

My site also contains links to other third-party websites, especially where we offer their information or services. KMP Counselling & Coaching Service (www.kmpcounsellingandcoaching.com) is not responsible for the privacy practices or the content of such websites. We encourage you to carefully read the privacy statement of any website you visit.

​

How I Share This Information

• Keeping Minds Positive Pty Ltd share information with affiliated peers and companies. We also share information we have about you for the purposes described in this Privacy Policy, including to provide Services that you have requested. We do not share information that individually identifies our customers with companies, organizations or individuals outside of KMP Counselling & Coaching Service, unless one of the following circumstances applies:

​​

• With Your Consent. We will share information with companies, organizations or individuals outside of KMP Counselling & Coaching Service when we have your consent. This includes third party providers who offer products or services through our linked to us. These providers will each have their own privacy policies. We encourage you to carefully read the privacy statement of any website you visit.

• Within Keeping Minds Positive Pty Ltd. Information may also be shared within KMP Counselling & Coaching Service to provide support and delivery of the Services you request.

• With Partners. We may share your information with non-affiliated companies who are:

• Advertising, Analytics and Business Partners (Limited to Non-Personally Identifiable Information). We may share aggregated or pseudonymous information (including demographic information) with partners, such as measurement analytics, apps, or other companies.  I do not, however, share information that personally identifies you (personally identifiable information is information such as name or email address.)  When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies. 

For Legal and Other Purposes. 

• I may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) claims that any content violates the rights of third-parties; (iii) requests for customer service; (iv) technical issues; (v) protecting the rights, property or personal safety of KMP Counselling & Coaching Service, its users or the public; (vi) establishing or exercising our legal rights or defending against legal claims; or (vii) as otherwise required by law and/or professional practice standards such as; risk to client, mandatory reporting, subpoena and supervision. This may include responding to lawful governmental and law enforcement requests. 
   

New Ownership.

• If the ownership or control of all or part of KMP Counselling & Coaching Service or a specific Service changes as a result of a merger, acquisition or sale of assets, we may transfer your information to the new owner.

Site Security

• My site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide personal information and data. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security.

​​

Protecting Children’s Privacy

• Our Services are for a general audience.  I do not knowingly collect, use, or share information that could reasonably be used to identify children under age 18 without prior parental consent or consistent with applicable law.

• Data Processing and Transfers

• When you use or interact with any of our Services, you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Regardless of the country where you reside, you acknowledge that you are directly transferring your data to us in our United States based servers and agree to processing within Australia, where KMP Counselling & Coaching Service processes its data. In addition, you authorise us to transfer, process, store and use your information in countries other than your own in accordance with this Privacy Policy and to provide you with Services. Some of these countries may not have the same data protection safeguards as the country where you reside. By using my Services, you consent to us transferring information about you to these countries.

• Other Important Information

• THIS PRIVACY POLICY APPLIES ONLY TO KEEPING MINDS POSITIVE PTY LTD.

• This Privacy Policy does not apply to the practices of companies that KMP Counselling & Coaching Service does not own or control, or to people that KMP Counselling & Coaching Service does not employ or manage.  In addition, some third-party products may have different privacy policies and practices that are not subject to this Privacy Policy. These products will be identified in the Details for Specific Products and Services section.

• Changes

• We may update this Privacy Policy from time to time, so you should check it periodically. If we make changes that are material, we will provide you with appropriate notice before such changes take effect.

• Questions & Suggestions

• If you have questions, suggestions or wish to make a complaint, please complete a feedback form or you can contact us at kmposener@gmail.com

• or via telephone on +61450813009.

• Keeping Minds Positive Pty Ltd Privacy Policy

• Keeping Minds Positive Pty Ltd respects your right to online privacy. We have created this privacy statement in order to demonstrate this commitment to you, our client, through transparent, easy-to-understand information regarding our data practices. You will understand what we collect, why we collect it and what we do with it. This policy applies to all KMP Counselling & Coaching Service website information, products, services (we will collectively refer to these as “Services”).

• Information Collection: Account Level

• At an Account Level, we collect and use information necessary to enable you to pay for and manage Services. Some information is collected and used based on contractual consent and others are based on informed consent, which may be changed at any time.

• Basic Account Information.

• Information Collected. Our site uses a contact form in which you give us contact information (such as your name, address, phone number, IP address and email address) so you can make initial contact and request information, and request support help. As you progress with your contact with us, we may also collect support requests and other related types of information that is specific to the management of your confidential file and how you interact with our Services.

• Legal Requirement. This type of information is legally and/or contractually required to be able to purchase and use Services. For example, we are required to be able to verify this type of information upon request by our payment processor. It is also required to be able to serve legal notices to you and is mandated by certain Services we offer.

• How We Use This Information

• Sending Emails. Legally Required. As noted above, we use emails to communicate with you, to confirm your requests for information and services, to send information that you have requested and to serve legally or contractually required communications. Legally required emails cover mandated verification emails.

• Sending Emails: Service Communications & Promotional Communications. We also may use this information when it is important for us to contact you regarding changes to Services you have requested or have entered into with us. By completing contact forms and initiating service provision with Keeping Minds Positive Pty Ltd and/or purchasing our Services, you agree to receive these types of communication and acknowledge that they are not optional. We also use this information to share details about new services and special offers we think you'll find valuable (“Promotional Communications”.) You are able to opt-out of receiving Promotional Communications (or opt-into, depending on your country of residence) and unsubscribe via links contained within email communications.

• Legally Required Disclosure. We will never share your information without your permission or in ways other than as outlined in this policy. The only exceptions to this are when we are required by law, in the good faith belief that such action is necessary in order to comply with the law, or when we must comply with a legal process. Examples of these types of exceptions are court orders, subpoenas and mandatory reporting processes. In each of these situations, we will carefully review the documentation provided and only comply if such documentation meets requisite legal standards.

• Changes in Our Practices. If we change our information-handling practices or other privacy aspects, we will post those changes on this privacy statement. If we make any material changes, we will notify you by means of a notice on this site prior to the change becoming effective, and we may also try to notify you through email of the privacy changes, if necessary.

• Retention & Deletion of Account Information.

• Personal Information Following Termination of client / service provider relationship. When you cease Service and counselling services with me your files are closed (either voluntarily or involuntarily) all of your personally identifiable information is placed in a "deactivated" status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information, if necessary, in order to resolve disputes, enforce our agreements and/or as required by laws or regulations. Thus, it may not be immediately deleted upon request and is an approved exception to deletion rights. By creating an account with us, using our support services and/or purchasing Services, you acknowledge and agree to these terms of retention. Information on how to close your account and to request a copy of stored information can be obtained by submitting a written, dated and signed request.

• Information Collection: Site Usage

• Device Information. We collect information from your devices (computers, mobile phones, tablets, etc.), such as IP address, cookie information, so that we may recognize your devices to provide you with legal notices (if required by your country of residence).

• Information from Others. We are dedicated to continually improving your experience on our website. Like many businesses, we use third parties to help us track browsing, identify technical issues and provide ways to enhance your overall experience such as by using Google Analytics and Bing Webmaster Tools. Several of the tools that we use and what they do are:

• Log Files: We use information gathered about you from our site statistics via log files provided by third-party tracking partners (for example, your IP address) to help diagnose problems with our server and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing services and experiences more enjoyable. This is not linked to any personally identifiable information.

• Cookies: Our site uses cookies to keep track of your session information. We do link the information we store in cookies to personally identifiable information you submit while on our site.

• I use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.

• That information will be used to pre-fill the contact forms at a later time. If you are referred to our website through an affiliate or a partner, we will store the referral information in the cookies.

• The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy statement. I do not have access or control over these cookies. Our tracking utility company uses session ID cookies to help us improve our site and make your browsing and purchasing experiences more enjoyable. By continuing to use and navigate our Keeping Minds Positive Pty Ltd site for services, information or messaging, you are agreeing to our use of cookies of described in this Privacy Policy.

• Testimonials: I post customer testimonials on our website which will not contain personally identifiable information once published. We do obtain the customer's consent via email, prior to posting the testimonial on our site. If you would like to request the removal of your testimonial from the site, contact me at kmposener@gmail.com.

• Public Blog: Our website offers a publicly accessible blog. You should be aware that any information you provide in this area may be read, collected and used by others who access it. To request removal of your personal information from our blog, contact me at kmposener@gmail.com. In some cases, we may not be able to remove your personal information. If this occurs, we will let you know if we are unable to do so and why.

• Third-Party Product Offerings & Websites: Our site also contains links to other third-party websites, especially where we offer their information or services Keeping Minds Positive Pty Ltd  (www.kmpcounsellingandcoaching.com) is not responsible for the privacy practices or the content of such websites. We encourage you to carefully read the privacy statement of any website you visit.

• How We Share This Information

• Keeping Minds Positive Pty Ltd shares information within affiliated peers and companies. We also share information we have about you for the purposes described in this Privacy Policy, including to provide Services that you have requested. We do not share information that individually identifies our customers with companies, organizations or individuals outside of Keeping Minds Positive Pty Ltd , unless one of the following circumstances applies:

• With Your Consent. We will share information with companies, organizations or individuals outside of Keeping Minds Positive Pty Ltd when we have your consent. This includes third party providers who offer products or services through our linked to us. These providers will each have their own privacy policies. We encourage you to carefully read the privacy statement of any website you visit.

• Within Keeping Minds Positive Pty Ltd Information may also be shared within Keeping Minds Positive Pty Ltd to provide support and delivery of Services you request.

• With Partners. We may share your information with non-affiliated companies who are:

• Advertising, Analytics and Business Partners (Limited to Non-Personally Identifiable Information). We may share aggregated or pseudonymous information (including demographic information) with partners, such as measurement analytics, apps, or other companies.  I do not, however, share information that personally identifies you (personally identifiable information is information such as name or email address.)  When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies. 

• For Legal and Other Purposes. We may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) claims that any content violates the rights of third-parties; (iii) requests for customer service; (iv) technical issues; (v) protecting the rights, property or personal safety of Keeping Minds Positive Pty Ltd , its users or the public; (vi) establishing or exercising our legal rights or defending against legal claims; or (vii) as otherwise required by law and/or professional practice standards such as; risk to client, mandatory reporting, subpoena and supervision. This may include responding to lawful governmental and law enforcement requests. 

• New Ownership. If the ownership or control of all or part of Keeping Minds Positive Pty Ltd or a specific Service changes as a result of a merger, acquisition or sale of assets, we may transfer your information to the new owner.

​​

Site Security

• Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide personal information and data. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security.

​​

Protecting Children’s Privacy

• I have a Working With Children's check

• Our Services are for a general audience.  I do not knowingly collect, use, or share information that could reasonably be used to identify children under age 18 without prior parental consent or consistent with applicable law.

​​

Data Processing and Transfers

• When you use or interact with any of our Services, you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Regardless of the country where you reside, you acknowledge that you are directly transferring your data to us in our United States based servers and agree to processing within Australia, where Keeping Minds Positive Pty Ltd processes its data. In addition, you authorise us to transfer, process, store and use your information in countries other than your own in accordance with this Privacy Policy and to provide you with Services. Some of these countries may not have the same data protection safeguards as the country where you reside. By using my Services, you consent to us transferring information about you to these countries.

​​

Other Important Information

• THIS PRIVACY POLICY APPLIES ONLY TO KEEPING MINDS POSITIVE PTY LTD.

• This Privacy Policy does not apply to the practices of companies that Keeping Minds Positive Pty Ltd  does not own or control, or to people that Keeping Minds Positive Pty Ltd does not employ or manage.  In addition, some third-party products may have different privacy policies and practices that are not subject to this Privacy Policy. These products will be identified in the Details for Specific Products and Services section.

​​

Changes

• We may update this Privacy Policy from time to time, so you should check it periodically. If we make changes that are material, we will provide you with appropriate notice before such changes take effect.

• Questions & Suggestions

• If you have questions, suggestions or wish to make a complaint, please complete a feedback form or you can contact us at kmposener@gmail.com

• or via telephone on +61450813009.